Contact Us

Thank you for visiting our store! If you have any questions, feel free to contact us.
Email: support@q-finder.com
Phone: +1 831-428-7069
Monday – Saturday from 9:00 am to 6:00 pm PD

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Frequently Asked Questions

Please read our FAQ before sending us a message.

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What are the delivery charges for orders from the Online Shop?

Q-finder offers free shipping worldwide (Orders orver > 75$) in many countries. In other areas, shipping costs apply.

Which payment methods are accepted in the Online Shop?

We accept payment by credit and debit card (VISA, MasterCard, Carte Bleue, Carte Bancaire), by PayPal and Stripe.

How long will delivery take?

Delivery typically takes 2 weeks. Please note that some delays may occur on rare occasions or in remote areas.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

What exactly happens after ordering?

We offer a 14 day money back guarantee for all items sold directly by us. items have to be in a ‘good as new’ condition. If you have any further questions please contact our Support. Further information can be found in our Terms and conditions.

Do I receive an invoice for my order?

Yes. You will receive your invoice in PDF format in your account or via e-mail when your order is sent out to you.