Lost Orders

If your order is deemed ‘lost’ by our shipping carrier, we will dispatch a replacement to you at our expense or offer you a full refund.

Return Policy

Your item is eligible for return if at least one or more cases listed below happens:

+ The printed image is not clear.

+ The printed image is not in the center of the shirt.

+ Package received wrongly against the order.

+ Damaged due to delivery: torn, dirty…

+ The order is not in the right size, color or style compared to the order.

+ Other mistakes caused by us…

If the product you received has any of the above issues, please contact us via email [email protected] or website with pictures of errors and your order number. Q-finder will refund or exchange an item when the issue is verified to be correct.

Note: Returns are only accepted when the item has not been used or washed and in the same condition that you received it.

Return address: 3501 Jack Northrop Ave Suite #ANZ754 Hawthorne, CA 90250

  •  (note your order number or email order so that we can process your order upon receipt of the return package.)
  • When the tracking status shows that the package has been successfully sent back. Please send an email to [email protected] with the following title and content:
    • Subject: Return Order XXXX (XXXX is the number of orders you need to Return.)
    • Content: Tracking number or link to view delivery status.
  • After confirming that the package has been entered, we will refund the money to your bank account, PayPal…
  • Note: If you use a credit card to place order, the refund needs 10-15 days to transfer, depending upon the bank.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds Policy

When your item qualifies is eligible for refund (see conditions in RETURN POLICY), we will refund for you within 5 business days.

Your refund will be issued to the same credit card or original method of payment that you used to order.

As the refund is a reversal of your payment, we can only send it back in the same way it was received. Reversing a payment in this way is the fastest and most secure way to get the refund on its way back to you.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Late or missing refunds

If you haven’t received a refund yet, check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Exchanges

All products go through a quality control check before being sent to you – But just in case read below! If the product encounters one of the problems below when you open the package, let us know by taking a picture and email us directly with your order number.

+ The printed image is not clear.

+ The printed image is not in the center of the shirt.

+ Package received wrongly against the order.

+ Damaged due to delivery: torn, dirty…

+ The order is not in the right size, color or style compared to the order.

+ Other mistakes caused by us…

Once the issue is verified to be correct, we will send you a replacement product

NOTE: Please refer to the size guide here: Sizing Charts We will not take any responsibility about the size if we made it as your request. In case of shipping the wrong size in comparison with the order we will follow the above policy.